Frequently Asked Questions

Everything you need to know about our multi-purpose beauty balms and skincare.

Are Dr. PAWPAW products cruelty-free and vegan?

Yes, we are proud to be a PETA-approved cruelty-free brand. The majority of our range is also 100% vegan, using natural plant-based ingredients to nourish your skin.

Where can I use the Multi-Purpose Balms?

Our iconic balms can be used almost anywhere! They are perfect for dry lips, skin, cuticles, and even as a finishing touch for hair or a dewy makeup highlighter.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your tubes recyclable?

Sustainability is important to us. Our tubes are 100% recyclable, and we are constantly working toward making our entire packaging process more eco-friendly.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.